Terms and Conditions

Definitions

The Company means Ormishers Ltd.

The Customer means the person who accepts the estimate of the Company for the sale of the goods or whose order for the goods is accepted by the Company.

The Goods means the Goods (including any installment of any Goods or parts of them) which the Company is to supply in accordance with the conditions.

The Conditions means the standard terms and conditions of sale set out in this document and (unless the context otherwise requires) includes any special terms and conditions agreed in writing by the Customer and the Company.

Supply Only

50% deposit to be paid upon ordering of goods.

On receipt of goods it is the responsibility of the purchaser to check the condition of the products. Any damage must be reported within 48 hours of collection. Please ensure that all products are transported carefully as the Company is unable to accept liability for damages once goods have been collected by the Customer.

It is the purchaser’s responsibility to make sure that the products ordered would fit within the space available. Once the goods have been ordered, they may not be returned for credit or refund due to inappropriate size for the space available.

Bath sizes in general are nominal. Actual measurements may vary slightly from the listed.

Wood products have natural variation from item to item. This feature is an acceptable norm and not a fault.

Time or date given for delivery of goods by the Company is an approximation only and the Company shall not be liable for the consequences of any delay, financial or otherwise, resulting directly or indirectly thereon.

Deliveries to site may be arranged at a charge, which must be agreed at the time of order.

Non-stock/Special order goods can only be returned for a refund when a Customer is legally entitled to it.

Fit Only

The Company is not responsible for any measures given. Goods must be of a quality to allow the Company to fit and if any additional work is required due to the standard of the goods this will be charged at an agreed additional rate.

Supply and Fit

It is the Customers responsibility to inform the Company of any alterations they make to their appliances e.g. purchasing a free-standing model instead of a built-in. This information must be given to the Company at least four weeks before the commencement of fitting.

The duration of the work is only a rough guide and should not be taken in any way as an exact time or date. Start dates are only approximations. However, every effort will be made to start on the date agreed.

All products have standard manufacturers guarantees. Fitting guarantees will be given for 12 months from the date of the final invoice.

The Company cannot accept responsibility for variations in shade, texture or grain of its timber or other natural products. Wood is a natural material and these shade variations should diminish over time.

Once commencement of work takes place, any alterations will incur an agreed extra cost, unless stated otherwise by the Company. This extra cost will be added to the final invoice and, unless requested, additional estimates will not be given for any alterations.

Returning of goods: If it is decided by the Customer that they do not require a product ordered, all reasonable costs incurred by the Company to restock the item would be retained. This may be up to the full value of the item.

Plastering: All plastering is based on skimming over with a top coat. However, if more than the topcoat of plaster is required we would consult with the Customer before proceeding further.

Removal of rubbish will not be undertaken unless otherwise stated. If it has been stated that the Company will remove the rubbish caused by the work i.e. alterations to kitchen/bedroom/bathroom, this would be removed upon completion of the work.

Please note that the price given is only an estimate and we reserve the right to increase by up to 15%. Any unforeseen work that has to be carried out will be discussed and a price agreed before commencement.

Non-stock/Special order goods can only be returned for a refund when a customer is legally entitled to it.

Time or date given for delivery of goods by the Company is an approximation only and the Company shall not be liable for the consequences of any delay, financial or otherwise, resulting directly or indirectly thereon.

General

Care of products: It is the responsibility of the Customer to acknowledge the manufacturers advise and to follow the care instructions provided by the manufacturer. Gold plated products may lose polish and plating if the cleaning materials used on them are not as recommended by the manufacturer.

Terms

Prices will be held for 30 days from date of estimate.

10% deposit upon ordering the work.

50% of remaining estimate to be paid on first delivery of goods to site.

Outstanding balance, including any amendments, due within 7 days of final invoice.

Deposits are non-refundable.

All goods remain the property of the Company until paid for in full.

Unpaid balances attract interest at a rate of 3% above the HSBC base rate prevailing at the date payment is due.

The aforementioned does not affect the Customer’s statutory rights.